Terms of Use

Utopia Gems Stays is operated by S.S. Dynamic Event & Rentals LLC (“Utopia Gems Stays,” “we,” “us”). By using utopiagemsstays.com or booking a stay with us, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the site or book a stay.

• Who can book. You must be at least 18 years old and legally able to enter into a contract. The person who books is responsible for the whole party.
• Bookings made on other platforms. If you book through Airbnb, Vrbo, Booking.com or another platform, that platform’s terms and policies also apply to your booking and payment. These Terms still apply to your stay and your conduct.
• Your booking documents. Your booking confirmation, any rental agreement you sign, and the house rules for your unit are part of your agreement with us. If one of them says something different from these Terms, the document specific to your booking controls.

• Confirmation. A request is not a booking. Your stay is confirmed when we send you a written confirmation.
• What you pay. The total shown before you pay includes the nightly rate, cleaning fee, any optional extras you choose, and applicable taxes. Rates and availability can change until a booking is confirmed.
• Payment. Payments are handled by third-party payment processors such as PayPal. You authorize us and our processors to charge the payment method you provide for the booking total and for any amounts you owe under these Terms.
• Pricing errors. If a rate is listed in clear error, we may cancel the booking and refund you in full.
• Payment disputes. If you believe a charge is wrong, contact us first so we can fix it. If a chargeback is filed for a stay that was provided as booked, we may share your booking records with the payment processor to respond to it.

To keep our guests, neighbors and homes safe, we may require identity verification and guest screening through a third-party provider before check-in. Access details are released once verification is complete and, where we require one, your rental agreement is signed.

If verification is not completed, cannot be completed, or the information provided is false, we may cancel the booking. Our cancellation policy then applies.

• Direct bookings. The cancellation policy shown at the time of booking, and repeated in your confirmation, applies to your stay.
• Platform bookings. Cancellations and refunds follow the policy of the platform you booked through.
• No refund for unused nights. We do not refund for late arrival, early departure, or a stay that we end because of a breach of these Terms.
• Changes and extensions. Date changes and extensions depend on availability and may be priced at the rate in effect at the time of the change.

• Times. Check-in and check-out times are stated in your booking confirmation. Early check-in and late check-out are available only when we approve them in advance, and a fee may apply.
• Late departure. Staying past check-out without approval disrupts cleaning and the next guest. You may be charged for it.
• Smart-lock access. Units are accessed with a door code assigned to your stay. Do not share your code with anyone who is not a registered guest. Codes stop working after check-out.

These rules apply to every stay, along with any rules specific to your unit or the residential community it is in.

• Guests and occupancy. Only the guests on your booking may stay overnight. The maximum occupancy stated for the unit must not be exceeded.
• No parties or events. Parties, gatherings and events are not allowed.
• Noise. Our units are in a residential community. Keep noise down and respect the community’s quiet hours.
• No smoking. Smoking and vaping of any kind are not allowed inside the unit or on the balcony. A cleaning fee applies if this rule is broken.
• Pets. Pet policies vary by home. Each listing shows whether pets are allowed. If the listing says no pets, no pets may stay. Where pets are allowed, we must approve them before arrival and a pet fee may apply. Service animals are not pets and are welcome as required by law; please tell us before arrival.
• Lawful use. No illegal activity. No commercial use, filming or photography for commercial purposes without our written consent.
• Community rules. Follow the community’s rules for parking, gates, the pool, the fitness center and other shared areas.
• Safety devices. Do not tamper with locks, smoke detectors or other safety equipment.
• No subletting. You may not sublet, re-list or assign your stay.

Please treat the unit as you would your own home and tell us right away if something breaks. You are responsible for damage, missing items and cleaning beyond normal use caused by you, anyone in your party, your visitors or any animal you bring.

You authorize us to recover those costs by charging the payment method on file or by making a claim through the booking platform or our damage-protection provider. We will give you a description of the charge and supporting documentation, such as photos or invoices.

We may refuse a booking, cancel it, or end a stay early, without refund, if you or anyone in your party seriously breaches these Terms or the house rules. Examples include holding a party, exceeding occupancy, bringing unregistered overnight guests or pets the listing does not allow, smoking in the unit, illegal activity, threatening or abusive behavior, or providing false information.

If we end your stay, you must leave the unit promptly. We may ask law enforcement to assist where necessary.

We respect your privacy during your stay. We or our service providers may enter the unit with reasonable notice for maintenance, repairs or scheduled services. We may enter without notice in an emergency, to carry out urgent repairs, or where we reasonably believe these Terms are being seriously breached.

A booking gives you a temporary license to occupy the unit for the dates in your confirmation, as a transient guest. It does not create a tenancy, a lease or a landlord-and-tenant relationship, and it gives you no right of residency, however long the stay.

If you remain in the unit after check-out without our written approval, you may be charged for each additional night at the rate then in effect, plus our reasonable costs, and we may take the steps the law allows to recover the unit.

• Report problems promptly. If something is not working, tell us as soon as you notice so we have the chance to fix it during your stay.
• Shared amenities. Amenities such as the pool, fitness center, gates and parking are run by the residential community. They may be closed or limited from time to time, which is outside our control.
• Services. We work to keep Wi-Fi, streaming and appliances working, but we cannot promise uninterrupted service.
• If a unit becomes unavailable. If we cannot provide the unit you booked, we may offer a comparable unit. If you decline, or none is available, we will refund the nights we could not provide.
• Photos and descriptions. Photos, floor plans and descriptions are provided in good faith to show the unit. Furnishings and decor may be updated over time.

You are responsible for your belongings during your stay. We are not responsible for lost, stolen or damaged personal property, including vehicles and their contents.

If you leave something behind, contact us. We will try to return found items at your expense. Items not claimed within 14 days may be donated or disposed of.

Use of the unit and of shared facilities, including the pool, fitness center, balconies, stairs and parking areas, involves risks. You and your party use them at your own risk, to the extent the law allows. Children must be supervised by an adult at all times.

• Acceptable use. Do not misuse the site: no false or speculative bookings, no scraping or automated collection of content, no attempts to interfere with the site or gain unauthorized access.
• Accuracy. We work to keep information current, but the site may contain errors and may not always be available.
• Estimates. Price estimates and drive times on the site are for guidance only. Your actual price is the total shown when you book.
• Future plans. Pages describing upcoming locations, buildings or features describe our current plans. They may change and are not a commitment to deliver any particular feature.

All content on utopiagemsstays.com, including text, branding, logos, illustrations, images and software, belongs to Utopia Gems Stays or its licensors. You may not copy, distribute, modify or use it for commercial purposes without our written permission. Other companies’ names and logos belong to their owners.

If you send us a review, photo or other content, or post one about your stay, you confirm that it is your own and is truthful. You give us permission to use, display and share it in connection with our business, without payment.

By booking, you agree that we may contact you by email, text message, phone and through the booking platform about your booking and your stay, including access details and safety information. Marketing messages are sent only as described in our Privacy Policy, and you can opt out of them at any time.

We rely on third parties for things like booking, payment, identity verification, damage protection and smart-lock access, and the site may link to other websites. Those services are governed by their providers’ own terms and privacy policies. We are not responsible for services we do not control.

To the fullest extent permitted by law, the website and our services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms removes rights you have that cannot be waived by law.

To the fullest extent permitted by law:

• Utopia Gems Stays, its owners, employees and contractors are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data or loss of enjoyment, arising from your use of the website or your stay.
• Our total liability for any claim relating to a booking is limited to the amount you paid us for that booking.

These limits do not apply where the law does not allow liability to be limited.

You agree to indemnify and hold harmless Utopia Gems Stays, S.S. Dynamic Event & Rentals LLC and their owners, employees and contractors from claims, losses, fines and expenses, including reasonable attorneys’ fees, that arise from a breach of these Terms or of the law by you, anyone in your party or your visitors.

We are not liable for failing to perform, or for delay, caused by events beyond our reasonable control. Examples include severe weather, natural disasters, utility or internet outages, government orders, public health emergencies and actions of the residential community.

• Informal resolution first. If you have a concern, contact us at support@utopiagemsstays.com. Both sides agree to try in good faith to resolve it for at least 30 days before starting any legal action.
• Governing law and venue. These Terms are governed by the laws of the State of New York. Disputes will be resolved exclusively in the state or federal courts located in Albany County, New York, unless the law where you live requires otherwise.

• Updates. We may update these Terms from time to time. The updated version takes effect when posted, with a new date at the top. The Terms in effect when you book apply to that booking.
• If part is unenforceable. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. If we do not enforce a term on one occasion, we may still enforce it later.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor or affiliate.

Utopia Gems Stays, operated by S.S. Dynamic Event & Rentals LLC
Email: support@utopiagemsstays.com
Phone: +1 (518) 528-8284