Your Privacy, Our Promise
Updated 05/01/2025
At Utopia Gems Stays, protecting your personal information is fundamental to how we operate. Here’s exactly how we collect, use, and safeguard your data transparently and responsibly.
Our Commitment to Your Privacy
Utopia Gems Stays
At Utopia Gems Stays, we value your trust. Protecting your personal information is more than a legal responsibility—it’s essential to the guest-first experience we aim to provide. Whether you’re browsing our site, making a reservation, or staying in one of our properties, you deserve to know how your data is collected, used, and protected. This Privacy Policy outlines our practices and applies to all visitors and users of utopiagemsstays.com. By engaging with our website or services, you acknowledge and accept the terms outlined here.
Information We Collect and Why
Utopia Gems Stays
To provide you with a seamless and personalized guest experience, we collect information you voluntarily submit as well as data gathered automatically during your interactions. This includes your name, email address, phone number, and billing details provided during bookings, inquiries, or account creation. If you create a guest account, we may also collect login credentials and preference settings. In the background, we automatically capture technical data like IP address, browser type, operating system, and device identifiers. We also track behavioral data—such as time spent on pages, click patterns, and navigation flows—to help us understand how you interact with our site. Additionally, we use trusted third-party tools like Google Analytics and Facebook Pixel to measure performance and improve your experience.
How We Use Your Information
Our Focus
The data we collect allows us to do more than process transactions—it enables us to create an experience that feels tailored and intuitive. We use your information to confirm bookings, process secure payments, offer responsive customer service, and send transactional or promotional emails. Location and device data may be used to optimize mobile performance or personalize content based on your region. Behavioral tracking helps us understand how guests use our platform so we can improve features, troubleshoot problems, and enhance user satisfaction. In some cases, we may use this data to comply with legal or regulatory obligations, including fraud prevention and tax reporting requirements.
Data Sharing and Third-Party Access
Our future
Utopia Gems Stays does not sell or rent your personal data. However, we may share information with carefully vetted third-party service providers who assist with operations, including payment processors (e.g., Stripe, PayPal), marketing partners (e.g., email platforms), and web analytics providers. These partners are only given access to the data they need to perform their functions, and they are contractually obligated to protect your information. Additionally, we may disclose information to legal authorities or regulators if required by law, court order, or to protect our business, guests, or partners. All data sharing is done securely and with transparency.
Cookies, Tracking Technologies, and Embedded Content
Our website uses cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic. These include essential cookies (used for site functionality), performance cookies (which measure usage and analytics), and marketing cookies (used for advertising relevance). You can manage or opt out of cookies via your browser settings or tools such as Google Ads Preferences. In addition, utopiagemsstays.com may feature embedded content—such as videos, booking widgets, or social media feeds—from platforms like YouTube, Instagram, or Facebook. These platforms may collect data when you interact with their content, subject to their own privacy policies.
Data Retention and Security
We retain your personal information only as long as necessary for operational, legal, or financial purposes. Account data is kept until you delete your account. Booking and transaction records may be retained for tax or regulatory compliance for up to seven years. When data is no longer required, we delete or anonymize it using secure industry standards. To protect your information, we employ robust technical and organizational security measures, including encrypted transmissions, secure payment gateways, firewalls, and controlled access to stored data. While no digital system is 100% immune to risk, we are committed to continuously updating our security protocols to reflect evolving threats.
Your Rights and How to Contact Us
You have the right to access, correct, update, or delete any personal data we hold about you. You may also request to opt out of marketing communications or object to certain uses of your data. To exercise these rights or ask questions about our data practices, contact us at support@utopiagemsstays.com or call +1 (518) 618-1425. For account-specific requests, we may require identity verification for your security. Utopia Gems Stays reserves the right to update this Privacy Policy as our services evolve. Changes will be reflected on this page with an updated effective date. Continued use of our platform constitutes acceptance of any revised terms.